ABOUT EIP
Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects.
Position Description
EIP is seeking a highly motivated Senior Outreach Representative to support implementation of a Large Commercial Energy Efficiency Program for a major California natural gas utility. In this role, you will lead outreach strategy and customer engagement efforts designed to increase awareness of program offerings, recruit qualified participants, and drive participation among large commercial customers.
The Senior Outreach Representative will play a critical role in building and maintaining relationships with customers, trade allies, contractors, distributors, industry organizations, and other market stakeholders. This position will support participation in program offerings through direct outreach, market engagement, educational events, lead generation, and ongoing relationship management.
Objectives of this Role
· Outreach Strategy Leadership: Develop and implement outreach strategies that increase awareness of program offerings and drive participation across targeted large commercial customer segments.
· Customer Recruitment: Lead efforts to identify, engage, and recruit large commercial customers into the program pipeline.
· Market Engagement: Build and maintain productive relationships with customers, trade allies, contractors, distributors, and other stakeholders that influence participation and project development.
· Team Leadership: Supervise and support outreach staff, ensuring effective execution, consistent communication, strong customer engagement, and achievement of outreach goals and key performance indicators.
· Program Promotion: Promote energy efficiency solutions, program benefits, and available services through direct outreach, presentations, events, and coordinated campaigns.
· Pipeline Management: Oversee outreach pipeline activity, including lead generation, follow-up, opportunity tracking, and transition of customers into program support and delivery.
· Cross-Functional Coordination: Collaborate with internal teams to ensure outreach efforts align with technical services, account management, customer support, and overall program objectives.
Daily and Monthly Responsibilities
· Lead Outreach Activities: Direct and support outreach to large commercial customers through calls, emails, meetings, site visits, presentations, and events to drive awareness and participation.
· Supervise Outreach Staff: Provide day-to-day guidance, coaching, and oversight to outreach staff; support training and development; reinforce expectations; and monitor performance against goals and quality standards.
· Develop Outreach Plans: Help establish territory strategies, target customer lists, market priorities, campaign plans, and engagement tactics based on program goals and market opportunities.
· Manage Outreach Pipeline: Track leads, prospects, follow-up actions, referrals, and conversions to maintain an organized and productive customer recruitment pipeline.
· Build Market Relationships: Establish and maintain relationships with trade allies, contractors, distributors, business groups, property stakeholders, and other market actors that can support customer recruitment and program visibility.
· Coordinate Educational Events: Organize and participate in workshops, webinars, lunch-and-learns, conferences, and other outreach activities designed to educate customers and promote program participation.
· Ensure Consistent Messaging: Communicate program offerings, customer benefits, eligibility requirements, and next steps clearly and consistently across outreach channels and staff.
· Coordinate with Delivery Teams: Work closely with account managers, engineers, and program staff to ensure qualified customers are transitioned effectively from outreach into program support, technical assistance, and project development.
· Maintain CRM and Tracking Systems: Ensure outreach activities, customer interactions, referrals, and participation status are documented accurately and consistently in CRM and other program tracking tools.
· Gather Market Intelligence: Collect and communicate feedback from customers, trade allies, and market stakeholders regarding barriers, opportunities, trends, and customer needs to inform program strategy.
· Report on Performance: Prepare regular reports and updates on outreach activity, pipeline status, stakeholder engagement, participation progress, and team performance.
· Support Continuous Improvement: Identify opportunities to improve outreach strategy, staff effectiveness, customer experience, and market engagement results.
Required Qualifications
· Education: Bachelor’s degree in marketing, communications, business, environmental studies, energy, or a related field; or equivalent combination of education and relevant experience.
· Relevant Experience: At least 6 years of experience in outreach, business development, account management, customer engagement, market development, or a related field, preferably in energy efficiency, utilities, clean energy, or a related sector.
· Leadership Experience: Demonstrated experience managing, mentoring, or supervising staff and supporting performance management in a professional setting.
· Communication Skills: Excellent verbal, written, and interpersonal communication skills, with the ability to explain program offerings and customer benefits clearly and persuasively.
· Relationship Management: Proven ability to build and maintain strong working relationships with customers, contractors, trade allies, and external stakeholders.
· Organization and Follow-Through: Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and ensure consistent follow-through on outreach opportunities.
· Technology Skills: Proficiency with Microsoft Office and experience using CRM systems or other outreach tracking platforms.
· Mission Alignment: Commitment to sustainability, energy efficiency, and delivering high-quality service in support of equitable clean energy outcomes.
Preferred Qualifications
· Utility Program Experience: Experience supporting utility-sponsored energy efficiency or demand-side management programs, especially those serving large commercial customers.
· California Market Knowledge: Familiarity with the California energy efficiency landscape, utility programs, and market stakeholders.
· Large Commercial Customer Experience: Experience working with large commercial, institutional, healthcare, higher education, hospitality, or other complex non-residential customer segments.
· Trade Ally Engagement: Experience working with contractors, vendors, distributors, or trade ally networks in support of program delivery or business development.
· Campaign and Event Experience: Experience planning and executing outreach campaigns, educational events, and stakeholder engagement activities.
· Data and Reporting Skills: Experience using CRM systems, dashboards, and reporting tools to track outreach performance and participation outcomes.
·