Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega! 💥💡 Rigorous? Self-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? 📝 This job is for you !
The Job:
Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.
Take part in implementing pricing strategy changes decided by management.
Participate in monitoring and compliance with the department's SLAs and performance KPIs.
Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.
Participate in projects aimed at improving customer experience and satisfaction.
Produce analytical and control reports.
Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.
Participate in maintaining regulatory compliance of our processes and procedures.
Centralize irregularities in our various tools and interact with our IT partners to find solution.
Run queries on our databases and format the results.
Assist management in its tasks and in the development of the department.
Working at Mega means:
Join a dynamic company where you can drive impact and contribute to a sustainable future, ensuring energy (and telecom) remains accessible and affordable for everyone.
Be part of a fast-paced, entrepreneurial environment where your expertise in sales will be valued.
Enjoy a hybrid working model that balances flexibility with a collaborative, results-oriented culture.
Thrive in a company that embraces diversity and inclusion—come as you are to a workplace where everyone is welcomed and respected.
Evolve in line with our key values :
Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.
Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.
Performance : We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.