Duty Manager / Duty Manager Operations

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!

Zoku is not your typical hotel: we offer a relaxed place to stay, work and meet new people, while helping guests feel connected to the local scene.

TELL ME MORE

As a Duty Manager in Vienna, you’ll ensure Zoku’s operations run smoothly. You coach, train and set our team of “Sidekicks” (the operational team) up for success. You support our operational team when and where needed, helping them maintain high service standards and ensure guests have a great Zoku experience.

You'll report to our Lead Duty Manager and work amongst a team of enthusiastic, highly motivated Duty Managers.

Together with the other Duty Managers and Department Leaders, you make sure all departments are aligned, and operations run smoothly across the board. You will lead our Sidekicks, which operate very differently from those in a typical hotel setting. Think less traditional restaurant and more Living Kitchen, Kindred Spirits Bar, corporate and creative events, co-working lunches and a unique hybrid hotel experience. All combined in one dynamic environment.

We are looking for an F&B specialist who brings not only operational experience to the table, but who is a social butterfly with the ability to empower the team all while staying focused on goals and having a strong commercial orientation.

WHAT WILL YOU DO?

No day looks the same as a Duty Manager… but here’s a glimpse of what you can expect:

Team Lead & Coach: You’ll guide, train, and support the operational team, keeping everyone engaged and aligned with our goals, KPIs and ongoing projects, while making sure Zoku’s values are constantly lived on the floor. You’ll also manage team schedules and projects with your fellow Duties.

Problem Solver: You'll act as the main trouble-shooter and mediate where needed. You'll also be responsible for properly handling safety and security procedures.

Be a smooth operator: You'll be very hands-on and actively support the Sidekicks on the floor, jump in when needed and are the contact person for special reservation requests, guest complaints or administrative tasks.

Operational Allrounder: As a Duty Manager, you oversee the entire daily operation of the hotel across the departments - Bar, F&B service, Rooms - handle reservations, place orders, and check payments. Additionally, you also oversee the M&E operations and special events without losing the focus on any operational needs that will come up.

WHEN YOU'LL BE ON

You’ll work independently across different departments, with both morning and afternoon/evening shifts. Your responsibilities and hours may vary, and your flexibility will shine!

WHAT MAKES THE JOB UNIQUE?

• You be all-around leader. You'll improve your skills in the F&B and Rooms department. No day will look the same!

• You can bring your knowledge into practice. With an "Always Beta" mentality, you'll help to improve processes at Zoku.

• You'll get a second family. Become part of our Zoku community of fellow colleagues, residents and visitors.

• You'll be part for a future-oriented hospitality concept. We’re not like your average hotel (feel free to stop by at Zoku to see for yourself!)

• You'll make a difference. As an important part of our team, you'll get plenty of responsibility and your ideas will be valued.