The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service.
This position reports to the Chief Operations Officer and is a hybrid role based out of our headquarters office in Laguna Beach or Century City, CA.
Key Responsibilities
Order-to-Cash & Fulfillment Operations
Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels
Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency
Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance
Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow
Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes
Oversee customer onboarding and logistics setup to ensure efficient and scalable operations
Logistics & Transportation Management
Direct global transportation strategy across parcel, LTL, ocean, and air freight
Ensure carrier performance, capacity planning, and cost optimization across all regions
Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners
Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service
Reporting, Forecasting & Analytics
Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery
Support forecasting and budgeting processes with operational insights and historical performance data
Analyze trends and identify opportunities to improve service levels and reduce costs
Operational Excellence & Continuous Improvement
Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction
Develop and implement SOPs across logistics, fulfillment, and partner operations
Collaborate cross-functionally to streamline processes and eliminate inefficiencies
Drive automation and system enhancements to reduce manual intervention and improve accuracy