Decathlon is your sports wonderland!
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!
At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉
What is our culture like ?
- Where decisions spark High-fives :
Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪
Our game plan? Preserving the world together! 🌍🚀🏅
At Decathlon, we're not just talking about career growth – it's a wild ride! 🚀 Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure! 🌍🏀🎉
- Live for sports ? Now do it for a living :
At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🎉🏅
YOUR ROLE
To carry out high-quality workshop services and product/service sales, you guarantee the sustainable satisfaction of your customers and users as well as the economic and environmental performances
Your Responsibilities:
CARRYING OUT MAINTENANCE, REPAIR AND PERSONALISATION SERVICES
- Diagnose customer equipment needs quickly, in person or remotely.
- Provide quotes using the correct billing method (paid, warranty, free).
- Explain service costs and inform customers of any changes or delays.
- Perform high-quality repairs, maintenance, and personalization using proper tools and processes.
- Operate and maintain workshop machines you’ve been trained on.
GUARANTEEING YOUR SAFETY AND THAT OF YOUR SPORTS CUSTOMERS
- Follow fire safety, evacuation, and basic workplace safety rules.
- Use proper ergonomics, PPE, and handle hazardous materials safely.
- Protect customer data and ensure product safety standards are met.
YOU OPTIMISE YOUR ACTIONS AND ORGANISATION TO DEVOTE MORE TIME TO YOUR SPORTS CUSTOMERS
- Keep your workspace organized and efficient.
- Be available during peak times to maximize customer service.
HAVING THE RIGHT STOCK FOR YOUR SALES IN THE RIGHT PLACE, AT THE RIGHT TIME
- Manage both physical and digital stock effectively.
- Restock and reorder products as needed.
- Align inventory with current and upcoming sales needs.
YOU KNOW THE PRODUCTS AND SERVICES THAT ARE SUITABLE FOR THE NEEDS OF YOUR SPORTS CUSTOMERS
- Recommend the best product/service packages based on customer needs.
- Promote related services and continuously update your technical knowledge.
SELLING AND CHARMING YOUR SPORTS CUSTOMERS ACROSS ALL CHANNELS
- Engage with customers through various channels (in-store, online, phone, etc.).
- Sell complete solutions tailored to each customer.
- Identify and track customer preferences through their account.
YOU DEVELOP YOUR OMNI-SALES SHELF ORGANISATION (in-person, online, showrooming)
- Set up and organize displays to attract and inform customers.
- Adapt your merchandising to match sales activity and trends.
YOU BOOST YOUR BUSINESS ACROSS YOUR SPORTS AND ALL CHANNELS
- Highlight top-selling or upcoming products and services across channels.
- Ensure competitive pricing and strong value compared to local rivals.
Requirements
Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle.
Technical Skills
- Customer Service & Experience
- Product and Service Knowledge
- Economic & Performance Management
- Tool and Equipment Handling
- Software Proficiency: OLIK, ICARE
- GAM 3 Workshop Trained
Soft Skills
- Clear and Effective Communication
- Strong Organisation
- Collaborative Teamwork
- Process-Oriented Mindset
- Conflict Management and Resolution
Benefits
💰 A remuneration That Grows With You:
- Starting from $12/hour for part-timers
- Monthly bonuses, up to a whopping 10% of your base salary.
🚀 Climb the Career Ladder:
- Elevate your skills with the power of our internal Decathlon University – upskill and re-skill your way to greatness.
- Chart your course with internal career progression opportunities in both retail and our incredible support team.
💸 Flexibility That Fits Your Lifestyle:
- Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
🛍️ Be the Ultimate Decathlon Insider:
- Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶
❤️ Because We Care About You:
- We've got your well-being covered with comprehensive medical and insurance coverage.
- Flash that winning smile with dental benefits.
- Keep your health in check with a health screening allowance.
- For our female champions, enjoy maternity benefits designed just for you.
- And when life throws curveballs, lean on our counseling sessions for support.
🏋️♀️ Sports, Community, and Bonding:
- Kick off those shoes and join in the sports fun after work or during store meetings.
- Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!
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