Director of Mexico Operations (U.S. Based)
Join DATAMARK, Inc., a leader in the BPO industry, as the Director of Mexico Operations based in the U.S. This leadership role offers a unique opportunity to oversee and drive the strategic and operational performance of our Mexico-based facilities and teams while collaborating closely with senior leadership in the U.S. and Mexico. At DATAMARK, you will be part of an inclusive, innovative, and growth-oriented culture that values collaboration and delivers exceptional client solutions.
Key Responsibilities:
- Lead and manage all aspects of DATAMARK's operations in Mexico, ensuring efficiency, quality, and alignment with corporate objectives.
- Collaborate with cross-functional teams across the U.S. and Mexico to streamline operational processes and drive continuous improvement.
- Oversee workforce planning, talent development, and employee engagement for Mexico-based teams.
- Manage budgets, forecasts, and financial performance to optimize operational results.
- Ensure compliance with local laws, regulations, and company policies within Mexico operations.
- Foster a strong culture of service excellence, operational discipline, and innovation among Mexico operations staff.
- Work with senior leadership to develop strategies for growth and expansion in the Mexico market.
- Represent DATAMARK in client meetings, industry events, and government relations activities as needed.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or related field
- Minimum of 15 years of progressive related experience working in a large scale contact center/call center environment.
- Five to Seven years in a leadership role at a large scale call center/contact center environment (BPO experience required)
- Proven success managing multi-site operations and cross-cultural teams.
- Strong financial acumen with experience managing P&L responsibilities.
- Excellent leadership and interpersonal skills with demonstrated ability to build and lead high-performing teams.
- In-depth knowledge of Mexican labor laws, regulations, and cultural nuances.
- Fluent in English and Spanish, with excellent communication skills in both languages.
- Ability to travel between U.S. and Mexico as required.
- Experience working in a matrixed and dynamic environment.
Benefits
- Comprehensive Health Care: Medical, dental, and vision plans
- Retirement Savings: 401k
- Life Insurance: Basic, voluntary, and AD&D coverage
- Time Off: Paid time off, paid volunteer hours, and major holidays
- Disability Coverage: Short-term and long-term disability plans
- Professional Growth: Training and development to advance your career.
- Wellness Resources: Support for your overall well-being.
- $150,000 Annual Salary