The Sales Development Team Lead will assist in coaching the Sales Development Representatives (SDRs) in cold prospecting, working with qualified leads, and follow-ups. They will be a player/coach - responsible for setting appointments for AEs as well as coaching the other SDRs and providing regular reports and feedback on the SDR activity and success. The Lead will go through role-play coaching and help an SDR elevate themselves so that they can succeed in their role and move up to other tiers.
Job Responsibilities
Individual Responsibility:
- Make approximately 45 outbound calls per day to set appointments for our Account Executives for pre-employment services;
- Conduct approximately 45 communication outreach touchpoints via social media and email per day to build rapport for future sales;
- Set 8-10 appointments per month for the Account Executives;
- Initiate communication through outreach via email, LinkedIn, Vidyard, videos, text messaging, and phone calls to build rapport for future sales;
- Research prospective clients and pre-call planning;
- Manage pipeline through CRM Salesforce;
- Responsible for educating and developing prospects leading to hand-off to the Account Executive team;
- Drive attendance for webinars and live seminars set meetings for conferences;
- Collaborate with sales and marketing team members on strategic sales approach;
- Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in CRM application;
- Perform other duties as assigned.
Lead Responsibility:
- Daily standup with SDRs to set the day agenda and provide team and company updates, training, etc;
- Regular meetings with sales leadership to review SDR team successes and challenges
- Provide coaching and support for the SDR Team to help maximize performance;
- Ensure company policies are followed and oversee the daily activities and performance
- of the sales team;
- Ensure that SDRs use sales technologies, such as CRM and LinkedIn, correctly;
- Conduct Quality Assurance for outbound calls, discoveries, and demos;
- Answer questions from agents and prospects as needed;
- Understand our ideal customers and how they relate to our products;
- Communicate monthly to the Sales Manager regarding strengths, weaknesses, opportunities, and threats to the SDR team;
- Achieve metrics that are adjusted to the position to ensure time for managerial duties.
Requirements
- Candid feedback;
- Encourage a direct and positive relationship between the community and the company;
- Able to thrive in a fast-paced environment;
- Able to quickly learn new software and use systems accurately;
- You are a natural problem solver and are focused on creating solutions;
- You are able to adapt quickly to a changing environment;
- You work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
- Proven success and experience in SMB B2B sales; experience in SaaS, HR Tech preferred;
- Proven experience in and thorough knowledge of cold-call prospecting into SMB accounts and sales Pipeline management;
- Experience calling to company decision-makers such as C-Level Executives & VP’s in Finance and HR;
- Working knowledge with G-Suite and Microsoft Office Applications; Experience with Salesforce required;
- Experience with coaching and providing support with a sales team of SDRs and Account Executives in the Small and Medium Business market.
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.