We are looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on assisting customers with inquiries, resolving concerns, and ensuring seamless service, while also driving sales through product knowledge and relationship building. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to balance customer support with sales responsibilities.
Job Responsibilities:
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Provide accurate information about products, services, pricing, and policies
- Resolve issues and complaints promptly while ensuring customer satisfaction
- Process orders, manage accounts, and handle billing or service requests
- Identify customer needs and recommend relevant products or services to generate sales
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with the sales team to achieve targets and improve customer retention
- Stay updated on product offerings, promotions, and company policies
Requirements
- Proven experience in customer support, sales, or a related role
- Strong verbal and written communication skills
- Excellent problem-solving and organizational abilities
- Ability to work in a fast-paced environment and manage multiple priorities
- Familiarity with CRM or support ticketing systems is a plus
- Customer-oriented with a proactive, positive attitude
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.