As the Patient Coordinator, you will play a pivotal role in overseeing the hygiene department’s schedule and production. Your key responsibility is to keep the appointment book full, ensuring that the daily office goals for both hygienists and doctors are met, and minimizing empty time slots. Additionally, you will help ensure patients follow through with their hygiene visits and assist the department to ensure a smooth and efficient schedule.
Job Responsibilities:
- Manage the client's hygiene department’s schedule to maximize efficiency and productivity.
- Contact patients to schedule dental work with hygienists and doctors.
- Assist in keeping the hygiene department’s schedule full and running smoothly.
- Ensure that patient costs are discussed and agreed upon before appointments.
- Confirm appointments quickly and keep the schedule full at all times.
- Follow up with patients to ensure treatment plans are completed.
- Handle patient inquiries related to their treatment.
- Coordinate with insurance companies to gather complete information on benefits and eligibility.
- Reactivate patients who need to return to complete their treatment.
- Work closely with Accounts and Insurance when providing patients with cost estimates.
- Respond swiftly to any unexpected changes in patient schedules.
- Assist patients with pre-medications or any medications as directed by the doctor.
- Maintain detailed notes and records of all interactions with patients.
- Collaborate with the back office to schedule patients who are awaiting cases from the Dental Lab.
Requirements
- Dental education with at least 1 year of experience in patient scheduling, patient management, and/or dentistry.
- Familiarity with dental terms, treatments, and the ability to explain them to patients.
- Experience with Dentrix or similar dental software is a plus.
- Excellent phone communication skills and the ability to handle prolonged phone interactions.
- Fluency in English with clear communication skills.
- Ability to thrive in a fast-paced environment.
- Quick learner with strong problem-solving skills.
- High attention to detail and the ability to follow instructions precisely.
- Responsible, ethical, and professional when interacting with patients.
- Highly organized with a focus on minute details.
- Positive, upbeat, and enthusiastic demeanor.
- Professional appearance and conduct.
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.