We are searching for a motivated and detail-oriented Partner Support Specialist to be the front line for our global partners. In this critical role, you will ensure our partners have seamless operations and quickly resolve any hurdles they face.
Key Responsibilities:
You will be the key point of contact for technical and operational issues, ensuring partner satisfaction and continuity:
- Tier 1/2 Ticket Management and Triage: Serve as the initial point of contact, efficiently managing and triaging incoming support requests (tickets) from partners. You will resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the appropriate internal team
- License and Configuration Management: Handle all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to ensure partners have the correct access and setup
- Product + Operational Issue Resolution: Investigate, diagnose, and resolve a wide range of issues covering both product functionality and operational workflows. This requires cross-functional collaboration to deliver timely and thorough solutions
Requirements
- Proven experience in a data analysis, business intelligence, or reporting role
- Exceptional skills in data manipulation, cleaning, and visualization
- Strong attention to detail and a commitment to data accuracy
- Experience with analytics platforms and dashboard administration (e.g., Tableau, Power BI, internal tools)
- Excellent communication skills, with the ability to present complex data clearly to non-technical audiences
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.