The qualified candidate plays a key operational role in delivering a seamless client experience through precise execution and administrative excellence. This position is responsible for managing the administrative and operational components of the client lifecycle, ensuring that workflows, documentation, reporting, and internal coordination are completed accurately and on time.
This is not a strategic account management role. It is an execution-focused position designed for someone who thrives on structure, detail, and follow-through. The Client Enablement Specialist ensures that internal systems are accurate, deadlines are met, and no task falls through the cracks.
Job Responsibilities
- Maintain CRM and internal systems with complete, accurate, and up-to-date records
- Draft and send routine client communications in a clear and professional manner
- Monitor contractor attendance and ensure proper documentation
- Maintain organized and audit-ready client files
- Track task completion and provide weekly progress reports
- Coordinate with Talent, Strategy & Growth, and People Operations teams to ensure timely execution of deliverables
- Proactively follow up internally to prevent delays and bottlenecks
- Escalate risks or issues early to appropriate stakeholders
- Ensure adherence to Standard Operating Procedures (SOPs)
- Identify workflow gaps and support process improvement documentation
Requirements
- Bachelor’s degree in Business Administration, Operations, Communications, or a related field preferred
- At least 2 years of experience in an administrative, operations, or client support role
- Experience using CRM systems and internal workflow tools
- Strong written communication skills
- Highly detail-oriented with exceptional organizational skills
- Process-driven and comfortable working within structured systems
- Proactive in follow-ups and comfortable with accountability metrics
- Able to remain calm under pressure and manage multiple tasks simultaneously
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.