Our client is looking for an Accounts Receivable Specialist who will be the main point of contact for finance-related
questions from our clients.
The monthly collections process will be their responsibility which involves late fees, payment reminders, phone calls, managing portal closures, and sending clients to collections.
The starting rate for this role is 4 USD per hour.
Job Responsibilities
- Make outbound calls to remind clients of outstanding invoices
- Send emails through the Salesforce platform to clients for invoicing, and late fees, and to remind them of payments
- Create and send out invoices on the first business day of the month
- Answer 15-20 inbound calls per day to assist clients with billing inquiries
- Respond to client’s email billing inquiries
- Close cases assigned to the Finance Department
- Process automatic payments for clients through Stripe
- Manage the process to send a delinquent client to a collection agency
- Scan checks and apply them to appropriate accounts in Salesforce
- Monitor inbound ACHs and apply the amounts to the correct accounts in Salesforce
- Close delinquent client’s portal access and reopen the portal once outstanding invoices are paid
- Handle the deposits from clients through checks, ACHs, and running automatic payments
- Encourage a direct and positive relationship between the community and the company.
Requirements
- Experience in a Finance or Billing Department preferred
- Experience with Salesforce or other CRM preferred
- Working knowledge of G-Suite and Microsoft Office products
- Ability to maintain regular and punctual attendance;
- Quickly learn new software and use systems accurately and a natural problem solver and are focused on creating solutions;
- You work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
- Ability to be held accountable to the department and organizational numbers, data, and deadlines;
- Ability to quickly pivot, be process-oriented, with high attention to detail;
- Demonstrate and promote non-negotiable integrity and dignity of the individual in an environment of mutual trust and respect;
- Exhibit a commitment to lifelong learning, encourage others to do so, and continue to grow technically and interpersonally to perform the job at the highest levels of competency;
- Encourage a direct and positive relationship between the community and the company.
- MUST be amenable to work in US Timezone
- Sage Accounting software knowledge a plus
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.