Solutions Engineer_ HQ

About the role

We are looking for a Solutions Engineer to join our team in Santa Clara, working closely with customers to evaluate, prototype, and implement Agora’s real-time engagement products.

This role is highly customer-facing and requires someone who is customer-centric, adaptable, and comfortable operating in high-visibility environments. The ideal candidate brings strong experience working directly with customers or stakeholders and is motivated by helping customers succeed through thoughtful technical guidance.

You will partner with customer Engineering teams, internal product teams, and other Solutions Architects to deliver high-quality integrations and ensure successful adoption of Agora’s platform. While a solid technical foundation is important, this role places equal emphasis on communication, collaboration, and the ability to understand customer needs in real-world contexts.

What We Value in This Role

• Customer empathy over pure technical depth

• Ability to operate effectively in high-visibility, customer-facing situations

• Clear, structured thinking and communication

• Willingness to learn and grow within a solutions Engineering career path

What you'll do

1. Customer-Focused Solution Delivery

• Work directly with customers to understand their business goals, technical requirements, and success criteria

• Support customers in evaluating Agora products and building proof-of-concept applications

• Guide customers through implementation, integration, and optimization of Agora SDKs and APIs

• Translate customer needs into clear technical recommendations and solution designs

• Troubleshoot and resolve technical challenges in collaboration with customer and internal teams

2. Solutions Architecture & Implementation

• Design and document solutions across mobile (iOS/Android), web, and backend systems

• Assist with SDK integrations and provide best practice guidance