Job Summary
We are seeking a technically adept Level 2.5 Application Support Engineer to support and enhance our mission-critical Business Support Systems (BSS) running in a complex, telecom-grade, cloud-native environment.
This position is a hybrid role requiring good Java development skills for automation, coupled with hands-on operational expertise in Google Cloud Platform (GCP). You will act as the bridge between engineering, support, and cloud operations—ensuring stability, scalability, and continuous improvement of our platform.
This role is ideal for a problem-solver who thrives in dynamic, fast-paced environments, possesses a solid background in systems and application support, and has the drive to innovate with automation, cloud technologies, and AI-driven solutions.
Key Responsibilities
- Automation Development: Design, develop, and maintain Java- and Python-based automation tools to streamline operational workflows and service fulfillment.
- AI & Modernization Initiatives: Explore and integrate GenAI and AI/ML capabilities into microservices, monitoring, and automation pipelines.
- Platform Operations: Operate, maintain, and troubleshoot the Aeris BSS platform, cloud-native applications, and associated services.
- Incident Troubleshooting: Diagnose complex issues across multiple layers, including a subset of:
-Web/Application servers: Tomcat, JBoss
-Messaging: Kafka
-APIs: REST, SOAP, JSON
-Authentication: LDAP
-Kubernetes workloads (GKE, K3S);
- Release & Deployment Support: Assist in implementing, validating, and rolling out new platform configurations, software releases, and feature enhancements.
- Pre-Sales Technical Support: Provide expertise in BSS platform capabilities and customization options.
- Collaboration: Work closely with Level 1 support, product engineering, DevOps, and delivery teams to drive incident resolution and root cause analysis.
- Service Continuity: Participate in an on-call rotation, providing remote trouble resolution as needed.
- Monitoring & Reporting: Create and maintain operational dashboards (Prometheus, Grafana, GCP Monitoring) and track key performance metrics.
- Documentation: Keep technical procedures, incident runbooks, and knowledge base articles up to date.
Minimum Requirements
- Bachelor’s degree in computer science, Telecommunications