Job Title: Behavioral Health Care Manager
Reports To: Director of Clinical Operations
Summary: In combination with the patient’s healthcare team, the Behavioral Health Care Manager will work with our behavioral health, high-risk and medically complex population to increase compliance, connect patients to resources, educate and support patients. Effectiveness should increase patient satisfaction, increase health, decrease health risks, and reduce acute episodes of care.
*FOR INTERNAL CANDIDATES - SEE BELOW
Responsibilities:
Collaborate in overseeing the practice’s behavioral health care management program
Work with patients to establish trust and ensure compliance.
Develop a comprehensive, collaborative care plan to support the provider's treatment plan.
Follow-up on treatment goals including medication management, support with family members, and specific therapeutic assignments to work on between sessions.
Triage changes in the patient's status appropriately with the care team.
Crisis planning, crisis management and safety planning for patients at risk of harm or self-harm.
Assist with and facilitate the transition of care from inpatient and outpatient settings such as hospital, rehabilitation facilities, and crisis center to home.
Identify and work to resolve social determinants of health affecting each patient such as employment, transportation, advocacy, legal aid, housing, food assistance and financial aid.
Develop relationships with other caregivers and organizations in the community and communicate with them regarding patient needs frequently.
Provide individual patient or family education and self-management support that is appropriate based on the patient and health diagnoses.
Address, educate, and reconcile quality measures such as depression screenings or other Behavioral Health screenings used within the organization.
Maintain compliance with HIPAA.