Job Title: Behavioral Health Scheduling Specialist
Reports To: BH Department Supervisor
Status: Non-Exempt
Summary: This position is responsible for patient contacts for new patient appointments, new patient packets and appointments, support and assist with behavioral health scheduling.
*FOR INTERNAL CANDIDATES - SEE BELOW
Responsibilities:
● Manages patient contacts with professionalism, courtesy, and compassion.
● Communicates patient expectations and provider policies.
● Serve as the initial point of contact for new patients, gathering demographic and clinical information needed for intake while attempting to match the client with a provider that is best suited for their needs.
● Conduct pre-admission screenings and ensure all necessary documentation, intake forms, and authorizations are completed and filed.
● Run insurance eligibility and explain financial requirements to the patient or responsible parties.
● Schedule appointments for patients, making reminder calls before appointments.
● Maintain the schedule to ensure accuracy and a minimum capacity of 85%
● Facilitate patient flow and communicate changes with patients and clinical staff, including presenting schedule to providers at morning huddle.
● Manage cancellations to ensure rescheduling, addressing patient refusals and nonadherence with providers.
● Facilitate patients challenged by telehealth registration by following up on patients not in the virtual waiting room.
● Provide clerical support such as data entry and reception duties, including responding to phone calls and walk-in inquiries.
● Maintain a list of referral sources and track intake statistics for reporting purposes.
● Maintain highest standards of confidentiality, adhering to HIPAA guidelines and regulations.
● Performs other duties as assigned.