Summary: The Urgent Care Supervisor works under the Director of Clinical Operations to assist with maintaining efficient patient flow and quality care during clinic hours, to include accuracy, competency, and accountability of all Staff. Oversee daily operations and staffing at the Urgent Care clinic assigned.
CPH Paid Education Program Available: Tuition paid MA certification program in partnership with TCR (Technical College of the Rockies). Receive your RMA in 18 weeks while working for Cedar Point Health and earning internship credits. Program start dates are rolling throughout the year and available to Medical Assistant (MA) & Clinical Aide (CA) employees upon approval of supervisor.
*FOR INTERNAL CANDIDATES - SEE BELOW
Responsibilities:
Practice Management and Staff Development
Provide administrative oversight and accountability of all staff.
Maintain staff morale. Problem solve and build a positive work culture to align with our mission and values.
Work in collaboration with other UC location supervisor to help streamline clinics and provide leadership support to each other.
Support, delegate, and participate in the clinic 7-day-a-week operation through a regular rotation of weekend and on-call coverage, including monthly oversight of opening and closing procedures.
Visit tracking and order tracking management.
Review daily
Work directly with the team on improvements
Escalate non-compliance/ nonresponse concerns to DCO.
Plan monthly Staff meetings in collaboration with Director of Clinical Operations.
Communicate to staff items regarding, but not limited to, trainings, leadership updates and other discretionary items.
Attend any necessary meetings and participate in CPH strategic Committees/Subcommittees as appropriate.
Attend monthly Manager/Supervisors meetings.
Maintain strict confidentiality, adhere to HIPAA guidelines and regulations.
Oversee daily deposit reconciliation and cash management per policy.
Maintain Inventory and Equipment Safety
vaccine inventory
medical supplies inventory
office supplies
laundry service
Monthly safety check of equipment not limited to AED units, Autoclave, exam rooms, etc.
Assist other locations and departments as needed for coverage and provide cross training to staff.
Provide clinic support as MA and/or PS when short staffed to ensure continued clinical operations
Manage, maintain and communicate monthly staffing, including Providers.
Conduct timely staff reviews, including 1:1 sit downs. Attend and facilitate Provider reviews and 1:1 sit downs in collaboration with CMO.
Administrative
Assist in the on-site onboarding for new employees.
Facilitate the training schedule for new hires in collaboration with HR.
Manage Staff and Provider scheduling and timecards, ensuring accuracy.
Maintain staff schedules for breaks and coverage.
Monitor and support staffing coverage
Monitor and manage employee OT
Manage timely time off requests from all staff
Assist with the interview process for potential candidates under the direction of HR
Provide feedback on providers and staff to the Director of Clinical Operations.
Provide input on process and procedure improvements for patient care and overall training to the Director of Clinical Operations.
Public Relations
Ensure patient surveys are completed within the appropriate time frame.
Triage and handle low-level patient complaints. Use these situations and examples to help coach staff. Inform the DCO of these situations at weekly meetings. Hand off high level situations/complaints to the DCO or CMO.
Technology/Facility
Inventory tracking for office and postage supplies.
Maintain office equipment per manufacturer's guidelines and submit help tickets as needed.
Maintain facilities and alert the DCO when facility issues arise.
Submit and follow up with EHR tickets
Sort and distribute incoming and outgoing mail.
Maintain clinic readiness for electronic downtime.