The Lower Polk TAY Navigation Center is a 24-hour residential program serving unhoused transitional aged youth, ages 18 to 27. Services are delivered in a low-barrier environment, employing harm reduction and housing first models with trauma-informed support. The Navigation Center provides wrap-around services to connect residents with housing support, physical and behavioral health services, public benefits, education, and employment opportunities, and other linkages and referrals as needed.
General duties & responsibilities
Provide daily program support to residents as they navigate the program and work towards achieving housing, education, employment, health, and other self-identified goals. Oversee the program and work as part of a team in a manner consistent with the mission, values, and policies of 3rd Street Youth Center & Clinic.
The program is staffed with monitors 24 hours a day, working day (6:30 a.m. - 3:00 p.m.), swing (2:30 p.m. - 11:00 p.m.), or overnight (10:30 p.m. - 7:00 a.m.) shifts.
The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Program Monitor. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.
Specific responsibilities
- Conduct thorough rounds and supervise program activities to ensure safety of residents.
- Provide information to residents about community services available to transition age youth experiencing homelessness in San Francisco.
- Responsible for understanding and following program and agency policies and procedures.
- Responsible for maintaining accurate logs, shift reports, and incident report records using web-based programs.
- Maintain confidentiality of residents, staff, and agency.
- Collaborate with team members to ensure consistent delivery of services.
- Support team members and residents in problem solving, conflict resolution, and de-escalation.
- Maintain program entry protocol for residents, service providers, and visitors.
- Rotate through assigned post positions.
- Perform restocking of kitchen and supplies.
Performance expectations
- Always represent the organization professionally.
- Model positive behavior for residents and team members.
- Provide positive engagement with residents, team members, service providers, and the public.
- Complete assigned training within specified time frames.
- Demonstrate effective oral and written communication skills by accurately and thoroughly documenting and conveying important information, employing active listening, and asking questions for clarification.
- Manage time and assignments effectively to ensure task completion.
- Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
- Demonstrate cultural competence with individuals of diverse ethnic and cultural backgrounds, religious views, gender identities, and sexual orientations, treating all residents with respect and dignity.
- Work as a team to promote and develop a team-oriented environment.
- Make decisions that are consistent with the mission, philosophy, and policies of 3rd Street Youth Center & Clinic.
- Participate in the development and improvement of program protocols and procedures.
- Attend agency and program staff meetings.
About you
Skills, Knowledge, and Abilities
- Demonstrated ability to de-escalate crisis situations.
- Understanding of the issues surrounding homelessness, behavioral health, and trauma.
- Demonstrated ability to work independently.
- Knowledge of services available to individuals experiencing homelessness in San Francisco or the demonstrated ability to obtain such knowledge.
- Good oral and written communication skills.
- Good computer skills.
Education and Experience
- At least one year of experience working in social services, preferably serving vulnerable populations, youth, or people with behavioral health issues.
- Bilingual English and Spanish preferred.
Physical demands