Job Summary:
The Guest Services Manager ensures the smooth running of the property whilst on duty, through supervision and coordination of the front office.
Duties:
- Daily Responsibilities:
- Review the “Log Report”, memos, emails, and Daily Function Sheet at the start of the shift.
- Log all incidences and occurrences during your assigned shift into the “Log Report”.
- Ensure that all duties of the “Guest Service Manager Daily Duties Check List” is completed.
- Respond to PBX’ all code red calls and handle as necessary
- Coordinate with various airlines regarding potential delayed flights. Obtain information, complete booking form, and inform all affected departments.
- Maintain various logs, including but not limited to: Airline/Porterage/Valet Fees and Coupons.
- Assist Reservations Department after hours and weekends, as needed.
- Maintain consistent communication with other departments and Managers.
- Maintain cleanliness of the front office area.
- Coordinate the work flow of the front office team to ensure that the front office is covered at all times, including meal breaks.
- Handles guests’ needs and complaints. Assist with guest discrepancies and resolve situations in a professional and positive manner ensuring all team members are providing extraordinary service.
- Supervise lobby and front of the house employees in the absence of the respective Department/Sub-department Heads.
- May perform other duties as assigned by the Front Office Management Team.