First impressions are everything! As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests’ complaints and comments tactfully and efficiently
- Handling guests’ mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Attend all briefings, meetings and trainings as assigned by management
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel