First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.
Starting Rate: $20.18
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54
Job Duties Include:
- Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
- Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
- Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
- Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
- Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.