Welcome guests warmly upon arrival and provide a smooth, efficient check-in experience.
Serve as the primary point of contact for guest inquiries, requests, and complaints, ensuring timely and professional resolution.
Maintain detailed knowledge of hotel facilities, services, dining concepts, and local attractions to provide accurate information and recommendations.
Handle special requests, VIP arrangements, and guest preferences, ensuring personalized and memorable experiences.
Coordinate with Front Office, Housekeeping, Concierge, F&B, and other departments to meet guest needs promptly.
Assist with departures, including check-out procedures, billing, and feedback collection.
Monitor and respond to guest feedback, both in person and through surveys or online reviews, escalating issues where necessary
Maintain guest records, preferences, and communications accurately in the property management system.

Guest Experience Agent (GRO)