We’re on the lookout for a Front Office Manager to join our crew at Hyde London City. You will be responsible for the overall management of the Front Office team and provide a naturally friendly, helpful and responsive level of service for our guests.
What you’ll do…
- You will ensure all our guests feel they are treated as individuals and will want to return.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel Standard Operating Procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and F&B.
- To be fully aware, and competent in, all health and safety procedures and policies.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
- Assist the sales team with site inspections and be confident on the hotel facilities.