Ensure all guestrooms, public areas, back-of-house areas, and laundry facilities are maintained to the highest cleanliness and presentation standards in accordance with Rixos and Accor brand standards.
Lead and manage all Housekeeping operations including Room Attendants, Public Area, Laundry, Linen, and Uniform sections.
Monitor daily room status and coordinate closely with Front Office and Engineering to ensure smooth operations and room readiness.
Ensure all guestrooms and public areas are inspected regularly to maintain luxury hospitality standards.
Manage departmental manpower planning, scheduling, attendance, and vacation planning to ensure operational efficiency.
Supervise, train, motivate, and develop the Housekeeping team to achieve departmental objectives and service excellence.
Ensure all Housekeeping colleagues maintain proper grooming, hygiene, and professional appearance standards.
Monitor guest feedback and implement corrective actions to improve guest satisfaction and quality scores.
Ensure all cleaning procedures, chemicals, equipment, and materials are used safely and according to hotel policies and health & safety regulations.
Conduct regular departmental briefings, training sessions, and operational meetings.
Ensure proper inventory control of linen, uniforms, guest supplies, and cleaning materials.
Monitor departmental expenses and ensure effective cost control while maintaining service quality.
Coordinate preventive maintenance requirements and room defects with Engineering.
Ensure compliance with Rixos and Accor policies, procedures, and audit standards.
Maintain confidentiality of guest information and hotel records at all times.
Support sustainability initiatives and environmental practices within the department.
Ensure lost & found procedures are followed according to hotel policy.
Participate in budget preparation, forecasting, and departmental performance reviews.
Ensure all Housekeeping reports, records, and documentation are maintained accurately and updated regularly.
Promote teamwork and maintain effective communication with all hotel departments to ensure seamless guest experiences.