Supervise the daily operations of the Reservations Department to ensure efficient and accurate handling of all reservations.
Ensure all reservation requests are processed promptly and professionally in accordance with Rixos and Accor standards.
Monitor room availability, occupancy levels, and booking status to maximize hotel revenue and operational efficiency.
Coordinate closely with Front Office, Revenue, Sales, and other departments regarding reservations and room allocations.
Ensure all guest profiles, booking details, and reservation records are maintained accurately in the system.
Handle VIP reservations, special requests, and group bookings professionally and efficiently.
Assist guests and clients with reservation inquiries, amendments, cancellations, and confirmations.
Ensure all reservations are entered accurately into the hotel system in a timely manner.
Monitor online booking channels, travel agents, and third-party reservation platforms.
Supervise and support the Reservations team to ensure high productivity and service quality.
Conduct training and coaching sessions for Reservations colleagues when required.
Ensure all reservation procedures, policies, and rate codes are followed correctly.
Handle guest complaints and reservation-related issues professionally and promptly.
Prepare daily, weekly, and monthly reservation reports as required by management.
Support upselling opportunities and revenue enhancement initiatives.
Ensure confidentiality of guest information and booking details at all times.
Maintain professional communication with guests, travel agents, and corporate clients.
Ensure compliance with Rixos and Accor policies, procedures, and luxury hospitality standards.

Reservation Supervisor (Saudi National Only)

About the role