Scope of position:
To coordinate and ensure smooth and efficient flow in the department. To provide Financial and Administrative support to the maintenance department. To build and maintain a highly effective support desk function within the department. Always act in a professional manner using the company’s Mission, Vision, and Values.
Responsibilities:
- You must be able to prioritize, organize and be self-efficient.
- Able to perform under pressure.
- Telephone etiquette and guest/supplier/staff liaison
- Manage an efficient Engineering Helpdesk
- Manage the Engineering department calendar and roster to provision for work/inspections or projects
- Effectively communicating to stakeholders on job cards & projects. Transcendent, Alice & Opera are amongst the tools to be used.
- Maintenance controls in line with budgets, relating to revenue, cost ratio and expenses.
- Procuring of stocks and stores.
- Responsible for stock-takes and par levels.
- Compile monthly usage reports within the department and report
- Compilation and analysis of report data and statistics.
- System, process, standards, protocols, procedures implemented, audits / monitored and corrective actions taken, which would include service recoveries.
- Filing and general administration
- Have a thorough knowledge of the hotel and all services provided to the guests.
- Ability to work flexible hours when required.