We are seeking an experienced Banquets Manager to lead the delivery of high-quality events, ensuring seamless execution, excellent guest experiences, and strong commercial results.
- Take ownership of the end‑to‑end delivery of conferences, meetings, and banqueting events
- Drive event planning and execution through clear and accurate Banquet Event Orders (BEOs)
- Partner with Sales, Kitchen, Engineering, Front Office, and Housekeeping to ensure smooth operations
- Lead, motivate, and develop the conferencing and Food & Beverage service team
- Consistently deliver an exceptional guest experience, maintaining high service and presentation standards
- Proactively manage guest feedback and resolve issues in a professional, timely manner
- Oversee rosters, staffing levels, and labour costs to meet budgeted targets
- Ensure financial accuracy across billing, cash handling, and reporting
- Champion compliance with health, safety, food safety, and emergency procedures
- Live and breathe Accor and Pullman brand values and sustainability commitments