Bilingual (F/E) Executive Travel Assistant

Bilingual Executive Travel Assistant

Does Luxury speak to you? As an Executive Travel Assistant, you will anticipate needs, create exceptional travel experiences, find solutions, and deliver outstanding service as the single point of contact for our highest-tier Members, providing personalized recommendations and exclusive Concierge services that truly define luxury.

If so, we invite you to become a part of our dynamic team, where, you’ll be the voice behind ensuring seamless VIP experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide.

Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference.

Reporting to the Team Leader, Customer Care

• Responding to our top tier Members’ requests and questions via email and phone, as their single point of contact; planning flawless experiences based on your recommendations in both French and English
• Acting as their Concierge prior to arrival, proactively curating personalized travel by making recommendations and setting up on-site activities and services
• Anticipating our Members’ needs and ensuring their experience exceeds expectations
• Supporting our Members throughout their stay and beyond, including assisting with restaurant reservations, transportation, unexpected travel delays, and more
• Accurately scheduling and executing tasks to ensure a seamless experience
• Researching, recommending, and fulfilling Member requests while providing program benefit information and support