Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont’s luxury standards
Conduct detailed inspections of guest rooms, corridors, and service areas to guarantee flawless cleanliness and presentation
Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations
Lead by example, maintaining a polished, professional presence throughout the hotel
Ensure timely completion of room assignments, managing productivity and service flow
Provide coaching, guidance, and on‑the‑job training to room attendants and housekeeping colleagues
Respond promptly to guest requests, ensuring personalised and anticipatory service
Collaborate with Front Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction
Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment
Support service recovery, addressing guest concerns with discretion and professionalism
Maintain accurate records of room status, maintenance issues, and housekeeping reports
Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities
Assist with onboarding and training of new team members
Promote a positive, collaborative, and guest‑focused team culture
Ensure lost‑and‑found procedures are followed accurately and securely
Support additional tasks as required by the Housekeeping leadership team

Housekeeping Supervisor

About the role