Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
Check guests in and out of the Property accurately and in a timely manner
Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
Handle guest enquiries and provide information on local attractions - give directions as required
Take reservations as required in the absence of the Reservations Team.
Answer all telephone calls within three rings in a professional manner according to brand standard
Organise and distribute the delivery of guest messages and mail
Record guest comments for the information of the Head of Department
Set up guest accounts accurately
Reconcile cashier floats at the completion of each shift maintaining an accurate float
Document all transactions and alterations to accounts
Carry out transactions foreign currency accurately
Collect payment of accounts and issue receipts accordingly
Ensure all guest details are fully updated on PMS system to ensure Property information is correct
Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program
Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
Read all communication material at the commencement of each shift
Ensure special requests are actioned appropriately and in a timely manner
Maintain the cleanliness and the presentation of the front desk at all times

Grosvenor Hotel Adelaide - Guest Service Agent

About the role