We are seeking a Reservations Coordinator with a strong focus on groups to join our Reservations team on a full‑time basis. Reporting to the Reservations Manager, this role is responsible for managing group accommodation enquiries and bookings, ensuring accuracy, maximising revenue and delivering a seamless guest experience from enquiry through arrival.
You will work closely with Sales, Conference & Events, Front Office and Revenue teams to support the successful delivery of group business, including conferences, sporting teams and corporate stays.
In this role, you will be responsible for:
- Managing group accommodation enquiries, quotes and bookings
- Entering, updating and maintaining reservations accurately in the system
- Coordinating group rooming lists, contracts and billing instructions
- Liaising with Sales, Conference & Events and operational teams to ensure smooth group delivery
- Monitoring group room blocks, cut‑off dates and rooming list deadlines
- Establishing and maintaining strong relationships with inbound and group business clients, ensuring high service standards, repeat business and long‑term partnerships
- Conducting follow‑up and analysis of pending and lost group business to identify trends, improve conversion rates and support future sales strategies
- Supporting revenue optimisation through accurate rate loading and inventory management
- Responding to guest and client enquiries in a professional and timely manner
- Assisting with individual reservations and general reservations tasks as required
This role is ideal for someone who is personable, detail‑focused and enjoys coordinating multiple stakeholders in a busy hotel environment.