Job Purpose
This position is responsible for answering and responding effectively to all inquiries on Hotel reservations in a knowledgeable, courteous and prompt manner with the target to secure the business leads received.
Primary Responsibilities
Reservation Responsibilities
- Respond to inquiries about hotel products and services by telephone and email according to standard guidelines
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
- Understand Revenue Management strategies, up-sell and promote hotel facilities & services at every available opportunity in order to maximize sales revenue
- Determine guest needs and quote the appropriate room and rate as per requirements
- Input booking information into the Reservation System
- Process any amendments to reservations such as extensions, early departures, etc.
- Ensure any pre-payment booking to be handled as standard
- Record special billing arrangements for groups and conventions
- Coordinate and communicate with all other departments to ensure a smooth operation
Administration & Coordination
- File and organize departmental documents, maintain stationery and office supplies available
- Assist in administration task including but not limited to attendance record, training record, etc
- Perform duties and responsibilities in a confidential manner when applicable
- Report any equipment failures/problems & repair requests to Maintenance Department