We are seeking a detail-oriented and decisive Loss Prevention Supervisor to join our security team in Riyadh, Saudi Arabia. In this pivotal role, you will lead loss prevention initiatives, supervise security personnel, and maintain a safe environment for guests and employees. You will combine analytical thinking with assertive leadership to minimize loss, investigate incidents, and coordinate emergency responses. This position offers the opportunity to make a meaningful impact through collaborative problem-solving, transparent communication, and a commitment to operational excellence.
- Supervise, train, and mentor loss prevention staff assigned to your shift, fostering a collaborative and supportive team environment
- Monitor and patrol assigned areas to provide a safe environment for guests and employees while minimizing opportunities for loss or damage
- Anticipate potential security risks and respond promptly to disturbances, prohibited conduct, and emergency situations
- Conduct thorough investigations into theft, lost items, noise complaints, assault complaints, and other guest or employee incidents; complete detailed documented reports
- Maintain vigilance of surveillance cameras, monitors, and alarm panels; demonstrate proficiency in their operation and respond appropriately to alerts
- Coordinate and manage all fire alarms and emergency situations within the property in accordance with established protocols
- Investigate duress alarms and suspicious persons on property; demonstrate comprehensive knowledge of applicable codes and procedures
- Receive and prioritize radio and telephone reports of emergency situations; determine nature, location, and priority; promptly dispatch emergency response and backup as necessary
- Respond to scenes of guest or employee accidents; administer first aid/CPR as required; communicate essential information to emergency medical services
- Manage the lost and found items program; document, organize, and store items; coordinate return of lost items to guests
- Conduct health screening for all employees, contractors, and visitors entering the property; issue badges for contractors and maintain accurate records
- Issue radios and keys to designated personnel; maintain accurate records and ensure safekeeping of all equipment
- Inspect employee packages, purses, and bags as employees enter or leave the property
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Maintain awareness of scheduled group activities, house count, hours of operation, fire and emergency procedures, and business continuity plans
- Resolve safety hazard situations and ensure compliance with state regulations and hotel guidelines
- Report to local authorities when situations warrant; document all guest and employee incidents transparently
- Maintain positive guest relations at all times; respond promptly to guest inquiries and resolve complaints ensuring satisfaction
- Demonstrate proficiency with fire alarm enunciator panels and maintain familiarity with building locations, emergency telephone numbers, and available emergency services