Enrollment Specialist - Tier 1

Enrollment Specialist - Tier 1

The Enrollment Specialist will facilitate and execute the student enrollment process with high levels of accuracy and customer service. The Enrollment Specialist is a part of the college-wide comprehensive enrollment center and provides holistic service and support to assist students with all enrollment needs for the purpose of eliminating enrollment barriers, building positive relationships, and promoting student success. The Enrollment Specialist may provide campus tours, assist with the application and onboarding experience, process applications and admission documents, assist with additional applications related to housing, scholarships, and federal and state aid, advise students on financial aid and payment options, and direct students to additional resources.  Please note: although the Primary Location for this posting states Raymond Campus, there is an expectation to work at all Hinds campuses on a regular basis.

HINDS COMMUNITY COLLEGE

Job Descriptions

JOB TITLE: Enrollment Specialist - Tier 1

REPORTS TO: Enrollment Center Coordinator                                                        

DEPARTMENT: Enrollment Services

EXEMPT: YES                                                           

VICE PRESIDENT: Vice President of Student Services

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The Enrollment Specialist will facilitate and execute the student enrollment process with high levels of accuracy and customer service. The Enrollment Specialist is a part of the college-wide comprehensive enrollment center and provides holistic service and support to assist students with all enrollment needs for the purpose of eliminating enrollment barriers, building positive relationships, and promoting student success. The Enrollment Specialist may provide campus tours, assist with the application and onboarding experience, process applications and admission documents, assist with additional applications related to housing, scholarships, and federal and state aid, advise students on financial aid and payment options, and direct students to additional resources.  

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Requirements

• A bachelor’s degree is required.
• Experience in the following areas is strongly preferred but not required: two or more years in higher education or student services.
• The Enrollment Specialist must deliver outstanding and unwavering customer service to prospective and current students and all internal and external constituents.
• The Enrollment Specialist must have advanced oral and written communication skills and be able to effectively communicate in person, on the phone, by email, and virtually. Candidates selected for an interview will be required to type a written communication based on a provided prompt during the interview.
• The Enrollment Specialist must have advanced computer skills and have the ability to learn quickly. Using technology and analyzing student data is expected on a daily basis in a variety of platforms, including but not limited to Workday, Colleague, My.Hinds, SoftDocs, Sharepoint, and all Microsoft Office products such as Outlook, Office 365 Forms, Excel, and PowerPoint.
• The Enrollment Specialist must observe extended office hours established for peak enrollment seasons and be able to travel to different campuses when needed.

EDUCATION AND/OR EXPERIENCE

• A bachelor’s degree is required.
• Experience in the following areas is strongly preferred but not required: two or more years in higher education or student services.

ESSENTIAL DUTIES AND RESPONSIBILITIES, include the following.

Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices. 

• Represent Hinds Community College at all times in such a manner that the College’s reputation is promoted and maintained at the highest level of professionalism and positivity.
• Provide outstanding, high-quality, and unwavering customer service at all times.
• Work with the Enrollment Services team to ensure a systematic and comprehensive enrollment strategy.
• Build relationships with all faculty and staff to collaborate and successfully meet the needs of students.
• Assist students with enrollment tasks, including but not limited to:
  • applying for admission
  • completing onboarding
  • submitting admission requirements
  • applying for housing
  • logging into My.Hinds and Navigator
  • accessing Hinds email
  • applying for all types of financial aid
  • submitting federal aid verification documents
  • creating payment plans
  • submitting payments
  • making schedule changes and course withdrawals
• Review and process admission applications.
• Review and process admission documents.
• Apply and remove student holds.
• Review residency documents and assign the correct Residency status.
• Schedule and provide campus visits and tours to prospective students and families.
• Assist at on-campus recruiting events.
• Provide secondary validation of student data for the State Audit each semester.
• Maintain knowledge of the College’s programs and services to guide students and connect them to resources.
• Maintain advanced computer skills and working knowledge of all technology platforms used by employees and students.
• Perform other duties as assigned by supervisors.

SUPERVISORY RESPONSIBILITIES: 

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those

an employee encounters while performing the essential functions of this job. 

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.

Mission

Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.

Vision

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:                                      

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.

The following have been designated to handle inquiries regarding  these policies:

EEOC Compliance: The Office of Human Resources PO Box 1100 Raymond MS 39154; Phone: 601-857-3396 or Email: EEOC@hindscc.edu.