About CareScout Services
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating thefragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we aredeeply committed to a sense of belonging for all, in all phases of life.
We’recreating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources,education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds likea place where you could thrive, join us!
CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 1000 provider of products, services and solutions that help familiesaddress the financial challenges of aging.
POSITION TITLE
PartnershipImplementationSpecialist
POSITION LOCATION
New York, NYor Richmond, VA-Hybrid(Preferred) or Remote
YOUR ROLE
ThePartnershipImplementationSpecialistwill play a critical role indriving onboarding, implementation, and program success as CareScout continues to expand itspartnershipsecosystem.CareScout partnership programs are a crucial pillar inCareScout’sbroader growth strategy. To meet our growth goals, this role will focus on effectively managing the client implementation process in an organized andtimelyfashion, acrossnumerousinternal and external stakeholders to ensure Partnership programs are launched effectively and set up for growth.
This role will serve asa central pointof coordination across Affinity and Carrier partnerships, balancing priorities and ensuring alignment on shared goals, timelines, and success metrics. This individual will support the end-to-end partner implementation experience, ensuring programs are not only launched on time but are set up for early adoption, engagement, and measurable success.
What you will be doing
Project managethe implementation process fromcontracting to program launch, ensuring stakeholders are aligned and timelines are metwith active support from Client Success leaders
Act as the primary point of coordination across Affinity and Carrier teams,managingcross-functionaldependencies and navigating competing priorities to keep implementations ontrack
Develop adeepunderstanding ofthe implementation process andproactivelyidentifygaps across workflows/systems
Collaborate withClient Success leaderstodelivera positiveclient experience throughout the implementation process
Work cross-functionallywith Product, Marketing, Operations, Legaltoensure deliverables from various teamsmeetexpected timelines
Supportdecision making, escalating risks and blockersand making recommendations toClient Successleadersto ensure forward momentum
Monitorprogress andperformanceof the implementation process,communicate statusupdatesandidentifiedissuesto theappropriate leaders
SupportClient Success leaders withdetailed documentation of meetings,client-facing reporting ofprogress andprogramoutcomes
Communicate regular updates across the team to drive alignment
Contribute to building and refining scalable implementation processes, tools, and playbooks as the partnerships function grows
What you bring
3-5years of relevant experience inproject management,client implementation, or a related role, ideally ina fast-paced or evolving environment
Strong organizational skills, ability to break down complexprocesses into structured project plans, and create clarity in environments where processes are not yet fully defined
Ability tosupport cross-functional relationshipswithout direct authority, building trust and alignment across teams to move initiatives forward
Excellent verbal and written communication skills, with ability tocommunicate effectively to multiple audiences
Comfort navigating complex ecosystems with multiple stakeholders, aligningan organized approachtomultiple workstreams, andidentifyingroot causes of issues across teams, processes, and systems
Experiencesupportinghigh-impact projects end-to-end,with a focus onexecution discipline,measurable results, continuousimprovementand scalable solutions
Proficiencyin core tools (Excel, PowerPoint); Experience withCRM systems,Monday.com, Figmaand/orother project management tools is a plus
For candidates based in the New York City Metropolitan area, the base salary pay range for this role starts at $95,000 up to the maximum of $115,000. An employee’s pay position within the base salary pay range will be based on several factors at the time of this job posting including but not limited to geographic location, experience, and qualifications. In addition to your base salary, you will also be eligible to participate in an incentive plan. The i