About CareScout
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system â and we are deeply committed to a sense of belonging for all, in all phases of life.  Â
Weâre creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!  Â
CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Â
Our four values guide our strategy, our decisions, and our interactions:
Make it human.We care about the people that make up our customers, colleagues, and communities.
Make it about others.We do whatâs best for our customers and collaborate to drive progress.
Make it happen.We work with intention toward a common purpose and forge ways forward together.
Make it better.We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Senior ML/AI Engineer
POSITION LOCATION
This position is available to candidates in Richmond, VA (Hybrid) or remote applicants residing in states/locations under Eastern Standard Time: Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, Washington DC, or West Virginia
About the Role
We are seeking a highly skilled and experienced Senior AI/ML Engineer to join our growing data and machine learning organization. In this role, you will design, build, and scale intelligent systems that power our product, operations, and analytics. You will work closely with data engineers, product managers, platform engineers, and business stakeholders to develop productionâgrade machine learning models and AI-driven solutions on top of our Databricks Lakehouse platform.
A successful candidate is both an innovative ML practitioner and a strong hands-on engineer who can take projects from concept to production. You are comfortable navigating ambiguity, working with incomplete data, leading technical discussions, and implementing systems that are robust, observable, and maintainable. You thrive in collaborative environments and enjoy building scalable ML foundations that accelerate development across teams.
What Youâll Do
Model Development & Applied Machine Learning
Build, train, evaluate, and deploy machine learning models for prediction, classification, NLP, anomaly detection, and generative AI use cases.
Apply modern ML techniques, experimentation frameworks, and statistical best practices to ensure model accuracy, fairness, and reliability.
Develop LLM-driven applications, prompt engineering strategies, and retrieval-augmented generation (RAG) systems when applicable.
Data Engineering & Feature Development
Design and implement scalable features using Delta Lake, Spark, and Databricks Feature Store.
Partner with data engineering teams to understand data availability, quality, lineage, and ingestion patterns.
Build automated, reproducible pipelines that support training, validation, and model refresh cycles.
MLOps & Productionization
Own end-to-end ML lifecycle using Databricks workflows, MLflow, feature stores, and model registries.
Develop CI/CD and automated model deployment pipelines that ensure performance and reliability.
Implement monitoring for drift, model degradation, data quality, and performance regressions.
AI Systems Architecture
Design modular, scalable ML architectures that integrate with APIs, data warehouses, microservices, and downstream applications.
Evaluate when to apply classical ML, deep learning, or LLM-driven approaches based on business constraints.
Experimentation & Evaluation
Develop A/B tests, offline/online evaluation frameworks, and statistical validation strategies.
Analyze model results with clarity and communicate insights to technical and non-technical partners.
Cross-Functional Collaboration
Work closely with product, engineering, and business teams to identify ML opportunities, refine requirements, and deliver measurable outcomes.
Participate in architecture reviews, technical planning sessions, and roadmap discussions.
Document work in a way that is scalable and easy for future engineers to adopt.
Continuous Learning
Stay up to date on emerging ML frameworks, LLM advancements, Databricks capabilities, and scalable architecture patterns.
Explore new tools, libraries, and platforms that can enhance model performance or development efficiency.
What You Bring
7+ years of experience in machine learning, applied AI, or similar engineering roles.
Strong expertise building ML models with Python, Spark, Databricks, and MLflow.
Deep knowledge of modern ML techniques: supervised/unsupervised models, deep learning, transformers, embeddings, vector stores, and LLM-based systems.
Solid understanding of software engineering principles: version control, testing, CI/CD, observability, and modular architecture.
Experience deploying ML models to production with reliable pipelines and monitoring.
Strong ability to explain technical concepts to non-technical stakeholders.
Experience working in agile product environments.
Proficiency with SQL and working with large-scale distributed datasets.
Nice to Have
Experience with Databricks Model Serving, Unity Catalog, Feature Store, and Delta Live Tables.
Experience building LLM-powered applications, RAG systems, fine-tuning, or model distillation.
Familiarity with cloud infrastructure (AWS and Azure), Kubernetes, and container orchestration.
Background in statistics, computer science, machine learning engineering, or related fields.
Strong interest in building foundational ML platforms, tools, and frameworks for internal teams.
Experience with real-time ML systems, streaming data, or event-driven architectures.
The base salary pay range for this role starts at a minimum rate of $114,900 up to the maximum of $227,000. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 15% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
Employee Benefits & Well-Being
Genworth employees make a difference in peopleâs lives every day. Weâre committed to making a difference in our employeesâ lives.
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time OffâIncluding 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services
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