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About you and this role
Dow has an exciting opportunity for Senior ISC Quality Specialist who focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales andlogistics/ITO, with and end-to-end focus and a customerview point.
The role includes both short term operational troubleshooting as well as thelonger termview of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope.
The role promotes a customer focused Integrated Supply Chain Quality culture by acting as the “voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers.
Rolerequiresbroadened conceptual and working knowledge and experience in job discipline to perform a range of work assignments.Candidates should use prescribed guidelines or policies in analyzing situations andreceivea moderate level of guidance and direction.
Candidates should analyzepossible solutionsusing technical experience,judgment,and precedents to solve problems. In this role, you will require understanding of key business drivers for your discipline and function.
Responsibility to use technical experience, established practices, and personal judgement toanalyseand resolve straightforward problems. The performanceimpactsthe quality of your own work and your team’s work and requires that you work within established guidelines and policies
Responsibilities
Representsthe business ISC in front of the Area Commercial teams and in front of the customers. Accountable for the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close
Champions Customer Success Teams in the Area, thus creating/maintaininga culture in the businesses where every employee is generating value for the customers and for Dow
Accountable to understand business needs,identifygaps and collaborate with ISC Improvement Teams in implementing projects to improve the overall effectiveness and efficiency in the OTC space. Works closely with leveraged support functions (in particular CustomerService, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met
Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration. Networks with other Supply Chain Quality Leaders tooptimizeoperations andleveragebest practices globally
Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g.ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Whereappropriate,facilitateexternal systems certifications/audits (e.g.ISO 9001, FDA, etc.)
Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope. For example, ensure effective RCIs and minimizes rework on customer complaints
Qualifications
Master’s degree in supply chain management, Engineering, Business, Mathematics, or related disciplines.
Strong analytical and logical thinking skills; ability to apply concepts to practical scenarios.
YourSkills
Knowledge of SAP, and Reporting tools (DSR)
Order to cash process knowledge,
Project management skills,
Continuous improvement
Strong interpersonal skills and capability to collaborate effectively with different personalities and styles.
Additionalnotes
Norelocationsupport is provided on the role.
Shouldbe flexible to work in time zones.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee: