Waterpark Guest Admissions Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

At OKANA Resort & Indoor Waterpark, we are redefining the guest experience through immersive hospitality, exceptional service, and unforgettable entertainment. Located in the heart of Oklahoma City, OKANA Resort & Indoor Waterpark is a premier destination offering luxury accommodations, dynamic dining experiences, family-friendly attractions, and a world-class indoor waterpark designed to create lasting memories for every guest.

As part of the team, our Curators play an important role in delivering elevated service and creating meaningful experiences for guests from around the world. If you are passionate about hospitality, leadership, guest engagement, and operational excellence, we invite you to explore an exciting opportunity to grow your career with OKANA Resort & Indoor Waterpark.

What You Will Have the Opportunity To Do:

The Waterpark Guest Admissions Supervisor plays a critical leadership role in creating a seamless and welcoming arrival experience for all guests entering the OKANA Waterpark. This position supports the daily operations of the Waterpark Admissions Team while ensuring exceptional guest service, operational efficiency, safety awareness, and team engagement.

The ideal candidate is energetic, service-focused, highly organized, and passionate about leading a team in a fast-paced resort and entertainment environment. This leader will help ensure every guest interaction reflects the OKANA experience and commitment to excellence.

If you are ready to “Be The Difference” and help create unforgettable experiences for our guests and Curators alike, this may be the perfect opportunity for you.

Your Role:

• Supervise daily operations of the Waterpark Guest Admissions team to ensure efficient guest entry and ticketing operations
• Lead, coach, and motivate Curators to deliver exceptional guest experiences while maintaining operational standards
• Engage with guests to ensure satisfaction and resolve concerns in a professional and timely manner
• Monitor guest flow, wait times, and operational efficiency throughout the admissions areas
• Ensure all admission procedures, wristband distribution, cash handling, and ticket validation processes are followed accurately
• Assist with staffing coverage, shift assignments, breaks, and operational support during high-volume periods
• Support onboarding and training efforts for new Curators within the Admissions Department
• Maintain cleanliness, organization, and presentation standards throughout all guest-facing admission areas
• Work collaboratively with Waterpark Operations, Security, Retail, and Guest Services teams to ensure a seamless guest experience
• Assist leadership with operational reporting, incident documentation, and guest recovery opportunities as needed
• Ensure compliance with resort safety standards, policies, and operational procedures
• Promote a positive, engaging, and team-oriented work environment that aligns with the OKANA culture

What Are We Looking For?

• Previous leadership or supervisory experience in hospitality, attractions, admissions, retail, entertainment, or guest services preferred
• Strong guest service and communication skills with an engaging and professional personality
• Ability to lead in a fast-paced, high-volume environment while maintaining composure and professionalism
• Strong attention to detail, organization, and problem-solving abilities
• Ability to work collaboratively with multiple operational departments
• Basic computer and cash handling experience preferred
• Ability to stand and walk for extended periods throughout the shift
• Ability to lift, carry, and move items up to 25 lbs. when needed
• Flexible availability to work varied shifts including mornings, evenings, weekends, holidays, and peak operational periods
• Passion for creating memorable guest experiences and supporting team success within a resort environment

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.