Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin. A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *What you will have an opportunity to do:
Job Descriptiontitle:Assistant Front Office Manager
DIVISION
Rooms
DEPARTMENT
Front Office
REPORTS TO
Director Of Front Office
CLASSIFICATION
Exempt
JOB SUMMARY
The Assistant Front Office Manageris responsible forthe success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of thefront deskaccording to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
JOB FUNCTION
Guest Service
Maintains guest service as the driving philosophy of the hotel.
Demonstrates a commitment to guest services in responding promptly to guest needs.
Is committed to making every guest satisfied.
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
Develops added value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guestassistance.
Meets or exceeds hotel guest satisfaction measures.
Ensureshotel standards and services contribute to the delivery of consistent guest service.
Front Desk Management
Acts as manager on duty for hotel and manages front desk operations in the absence of the Frontof HouseManager.
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotelamenitiesand computer systems.
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers,inventories,and receivables.
Produceaccuratefinancial reports on time.
Human Resources
Maintains a positive, cooperative work environment between staff and management.
Emphasizesemployee selection,training,and development as a way of doing business.
Ensurespersonnel files areaccurateandcomply withboth local and federal laws and regulations.Administers personnel policies fairly and consistently.
Ensures employees understand policies, pay procedures, bonusplansand benefits.Helps develop management talent by acting as a mentor for direct reports.
Ensurescompletion of trainingobjectivesand development plans.