EdPlus Success Coach Senior

Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$77,300.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Do you excel at helping a team in a customer service/support environment? Do you have experience in coaching others in a high-performing academic setting? If so, continue reading below for this EdPlus Success Coach Senior opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We’re seeking a driven, people-oriented EdPlus Success Coach Senior to support both graduate and undergraduate students. Every day you’ll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines.

As a role model and mentor, you will contribute regularly and constructively in team meetings and manage your caseload systematically. Additionally, you will prioritize not only your own needs, but those of your teammates, and step in to assist as needed. You will be consistently involved in advancing the Success Center’s priorities.
 

Essential Duties:

• Serve as the main point of contact for ASU Online students as they progress through their degree program.
• Engage in proactive outreach to empower students through building rapport, positive reinforcement, and establishing meaningful academic relationships.
• Coach students in developing a plan to achieve their academic and career goals.
• Provide high-quality, student-centered support using text, social media, email, phone, and chat of a significant volume in a fast-paced environment.
• Work to build student knowledge, skills, attitudes, and beliefs that support success.
• Work collaboratively with internal and external partners and promote the discovery process for solving problems.
• Invest in students’ success and reflect commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
• Monitor student engagement via dashboards and implement interventions as prescribed.
• Utilize resources and critical thinking skills to solve problems quickly, make decisions, and provide the best experience to ASU Online students. 
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Provide guidance, mentorship, and training for new coaches.
• Consistently and reliably meet or exceed established performance metrics.
• Adapt easily to change and lead peers in making necessary changes.
• Be a role model and mentor on your team and for the Success Center overall.
• Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications:

• Evidence of a bachelor’s degree or higher in a related field.
• Evidence of at least one year of experience as an EdPlus Success Coach.
• Demonstrated experience with EdPlus at ASU Success Coaching Center policies and procedures.
• Demonstrated experience with problem resolution.
• Demonstrated strong critical thinking skills.
• Evidence of effective, professional, and persuasive communication skills.
• Demonstrated ability to lead by example.
• Demonstrated ability to stimulate and embrace change and gain the enthusiasm and cooperation of others.
• Evidence of strong peer mentorship skills.
• Demonstrated ability to quickly build positive and collaborative relationships and connect with others.
• Evidence of consistently achieving quality assurance competencies measured by the lead.
• Evidence of the ability to embrace and quickly implement feedback.
• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following question in your cover letter:

• Explain why you are interested in the Senior role within the Success Center and the impact you hope to make in this position. In your response, discuss your motivation for pursuing this opportunity, how the role aligns with your professional goals, and the specific contributions you aspire to bring to the team and the students we serve.
• Elaborate on your leadership experience within the Success Center. In your response, highlight specific examples of how you have guided colleagues, supported center initiatives, influenced outcomes, or contributed to a positive and productive team culture.

Salary & Benefits:

$51,500 - $77,300 per year; DOE

Target salary: $58,400

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents, and spouse.)
• Discounts

Working Environment:

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$21533.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete a