We are looking for a curious, analytical teammate to join our AI Operations team at Silna. In this role, you’ll help us design, test, and roll out AI deployments that interpret complex healthcare documents, like treatment plans and prior authorization approval letters, using optical character recognition (OCR) and agentic AI. You will work on the end-to-end deployment of browser and phone agents for automating healthcare web-based workflows.
This is a great role for a recent graduate with a background in computer science, data science, or a non-technical field who wants to apply those skills in a real-world, high-impact healthcare setting. You’ll work closely with operations and engineering to make sure our AI systems produce accurate, usable outputs that enable patients to access care faster.
Develop, test, and refine AI deployments that extract structured information from healthcare documents (e.g., treatment plans, prior authorization approvals) or web-based authorization and verification workflows. Analyze model outputs for accuracy and identify areas for improvement.
Work with operations and engineering teams to translate healthcare and insurance workflows into clear technical specifications for AI.
Create documentation and playbooks to ensure prompt strategies are reproducible and scalable.
Stay up-to-date with best practices in AI prompting, document parsing, and healthcare data handling.
Work cross functionally with our team of healthcare experts to drive the roll out of our automation strategies.
Measure and evaluate progress by creating clearly defined metrics.
Background in computer science, data science, or non-technical field but with strong analytical and problem-solving capabilities (recent graduates encouraged to apply).
Strong analytical and problem-solving skills, with attention to detail.
Interest in natural language processing concepts, AI/ML, or OCR technologies (coursework or internship experience counts!).
Ability to think critically about ambiguous problems and propose structured solutions.
Strong written and verbal communication skills.
Bonus: Experience with Python, SQL, or healthcare data/insurance workflows.
Healthcare is obsessed with optimizing a broken system. We're making sure it never breaks.
Silna Health attacks the root cause of denied claims: the fragmented, incompatible systems that govern prior authorizations, eligibility verification, and benefit checks, turning workflows that used to take days into decisions made in minutes, before care is ever delivered.
We work across behavioral health, physical health, ambulatory care, and post-acute care, where administrative failure doesn't just cost money; it can delay or deny patient access entirely. We're backed by Accel and Bain Capital Ventures, and we're building fast.
A fast-paced work environment with an incredibly enthusiastic and motivated team
The opportunity to work with customers that really love the product
The ability to work on technology that is materially improving health outcomes
Competitive compensation and benefits package
401k
Unlimited PTO