Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
We’re seeking an experienced Sr. Technical Program Manager for a 7-month contract role to lead complex, cross-functional initiatives across our telehealth care delivery systems within the Care Experience organization. This role is focused on scaling and optimizing how care is delivered, partnering across Engineering, Product, Clinical, and Operations teams to improve system performance, patient experience, and operational efficiency at scale.
You will own end-to-end execution of high-impact programs that sit at the intersection of technology and care delivery, navigating clinical workflows, system dependencies, and operational constraints to deliver measurable outcomes.
This role is best suited for a TPM who thrives in ambiguous, high-growth environments and can quickly move from problem definition to execution.
Drive the execution of complex technical initiatives, ensuring seamless collaboration across Product, Engineering, Clinical, Operations, and R&D.
Establish and monitor success metrics and OKRs, tying technical program outcomes directly to system scalability, patient experience, and operational impact.
Partner with technical and clinical leaders to identify opportunities for innovation in virtual care architecture and to remove operational or strategic barriers.
Champion process improvement and standardization, enhancing how technical projects are scoped, launched, and measured across the Care Experience organization.
Oversee launch readiness and continuous improvement, embedding feedback loops, retrospectives, and data insights to refine future initiatives.
Represent the Care Experience organization in cross-functional technical forums, influencing stakeholders and guiding strategic tradeoffs.
Foster a culture of accountability, transparency, and operational excellence across the telehealth delivery ecosystem.
Required Experience: 5-8 years of experience working as a Technical Program Manager in a highly technical, fast-paced environment.
Preferred Experience: 3-4 years of experience specifically within a highly technical HealthTech space.
Demonstrated success driving transformation or care delivery initiatives from conception to execution with measurable business and patient outcomes.
Proven ability to translate strategic vision into actionable roadmaps and deliver through influence across technical and non-technical teams.
Exceptional executive communication and stakeholder management skills, with the ability to distill complexity into clarity.
Strong systems thinking, process design, and change management expertise.
Adept at operating in fast-paced, ambiguous environments, balancing structure with agility.
Bachelor’s degree required.
Why Hims & Hers
At Hims & Hers, we’re transforming access to healthcare through innovative, evidence-based telemedicine. As a key contributor to our Care Experience team, you’ll have the opportunity to shape how we build the systems that deliver care to millions—ensuring that every interaction reflects our commitment to quality, compassion, and continuous improvement.
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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