Job Title: Front Desk Receptionist
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reception
Reports To: General Manager & Reception Manager
Employment Type: Full-Time
Responsibilities:
- Greet and welcome guests with warmth and professionalism.
- Manage check-ins and check-outs, ensuring accuracy and attention to detail.
- Respond to guest inquiries and requests both in person and via phone or email.
- Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.
- Handle guest complaints or concerns promptly and professionally.
- Maintain the cleanliness and organisation of the front desk area.
- Process payments and maintain accurate records of transactions.
- Provide guests with information about hotel amenities, local attractions and services.
- Uphold the hotel's standards of appearance, conduct and confidentiality at all times.