Perfectly understand each member needs and expectations from Relais & Châteaux
Optimize member use of all services to enhance their return on investment
Regularly share the needs of the delegation with HQ to ensure all services are relevant and attuned for each region
Propose and implement an annual action plan and budget for the delegation, subject to coordination with the International Director of Member Services and the Delegate
Organize all regional meetings such as Delegation meetings, Chefs meetings, Steering Committee (where relevant)
Supervise the training activities: R&C Induction, technical training (Synxis, …)
Work closely with the network team on prospection, in line with the defined international development plan and the integration of new members
Ensure HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brand
Work closely with the partnerships team to enhance existing global relationships and leverage them for the region and prospect new partners suitable for the brand/ delegation
Produce editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications (i.e. Print, photo library, …)
Support the implementation of local promotional events included in the annual action plan
Support the press and social media office to increase brand awareness with the Director of the Communication department and International Director of Member Services
Proof read regional language communications and marketing material when needed
Organize showcases or brand events when relevant
Represent Relais & Châteaux at various events to increase brand awareness
Prepare and send monthly e-newsletter to the delegation
Submit bi-weekly updates to the International Director of Member Services and the Delegate