We currently have an exciting opportunity for an outgoing, organised and passionate individual to join our busy Reservations team.
This position is a full-time position, working 5 days over 7 days. The hours of work will be operated on a shift basis between the hours of 8.00am and 7.30pm. You will be working in a friendly team environment and will be part of a team of 5.
Duties include: (but not limited to:)
- Welcome guests on arrival to Ballyfin with the Butlers, meet from car at front of steps, welcome into the house, offer hand towels and arrival drinks. Give them a brief tour of the reception rooms, explain meal times and dining options, show into lunch if required. Show guests to bedrooms if/when their room is ready for check-in.
- Draft the daily meeting sheet for the 11.30am meeting with information relevant to all departments
- Check rooms in on the system when they are in-house and check all room rates are correct
- Check room bills for departure that day and ensure no errors
- Responsible for seamless arrangement of all guest requests, including a high level of anticipation of requirements in order to ensure all guests have a memorable stay at Ballyfin.
- To deal with telephone & email enquiries.
- Deal with individual and group reservations, occasionally may be called to conduct tours of the property as required
- To update files ensuring that all correspondence is up to date and deposits and guarantees are collected and accounted for
- To ensure that all relevant data is collected in advance of guest visit and communicated to relevant department heads
- Retrieve and process reservations from hotel and third party websites.
- Preparing group and individual bills
- Welcoming guests, i.e. rooming guests, luggage assistance and house orientation.