Key Responsibilities:
Sales & Customer Support
- Assist with quotation preparation, pricing requests and order entry
- Support inside and outside sales teams with customer inquiries, follow-up and documentation
- Develop an understanding of customer needs, markets and buying behaviors
Sales Operations & Systems
- Learn and effectively use company ERP and CRM systems
- Gain functional knowledge of EDI and Dialpad systems
- Gather, analyze and organize sales and operational data using tools such as Power BI
- Maintain data accuracy and support reporting related to sales performance
Product, Quality & Operations Exposure
- Learn product lines, applications and specifications
- Partner with quality, production and shipping teams to understand manufacturing, fulfillment and delivery processes
- Support resolution of quality or service issues in coordination with internal teams
- Participate in continuous process improvement initiatives
Business & Process Support
- Assist with pricing programs, rebate structures and financial concessions in coordination with sales leadership and finance
- Effectively build rapport and work with other internal departments to ensure organizational goals are met
- Support sales forecasting and trend analysis by reviewing historical sales data and current market activity
- Collaborate effectively with internal departments to support organizational goals
Professional Development
- Participate in training across sales, systems and operational functions
- Receive coaching and feedback from sales and business leaders
- Perform other sales- or service- related duties as assigned
- Progress toward a future role within sales, sales operations or another commercial function