Responsibilities:
- The Leasing Associate conducts daily leasing activities; including attaining leasing goals (occupancy and rent growth), building, and managing rapport to generate interest, desire, and satisfaction for the PAC community. The Leasing Associate also provides the ultimate in service to our residents; completes lease paperwork, and all other duties that correspond to leasing activities. Ultimately, a Leasing Associate sells prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home.
- Achieves daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals established by operational budget.
- Answers telephone calls, internet inquiries, or in-person requests from prospects with the purpose of leasing a PAA apartment home; performs follow-up action(s) for every prospect.
- Responds to and/or follows up on resident requests; logs requests as needed.
- Utilize sales tools including rapport building, qualifying, closing during each sales interaction/presentation.
- Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background check, and providing follow up status to prospect.
- Communicates move-in/move-out apartment status to other team members; ensures apartments are move-in ready; takes action to ensure move-ins occur to satisfy new resident and minimize apartment vacancy.
- Completes all required paperwork, associated with leasing, service, and satisfaction, accurately, professionally, and timely.
- Tours the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community.
- Stays current on relevant market issues and competitive information.
- Performs light bookkeeping and financial activities (calculating monthly rents, pro- rated rents, preparing letters for delinquent payments, etc).
- Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc).
- Call the answering service as necessary for messages and follow up on all messages.
- Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
- Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
- Process all paperwork and set up file for move-in.
- Maintain a minimum of 20% conversion ratio of total traffic.
- Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
- Shop the competition.
- Make suggestions that will maximize revenue and cash flow.
- Other projects and duties as requested.
Customer Service Responsibilities:
- A complete clean and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must be always clean and neat, according to PAA policy.
- Communicate with residents and prospects in a manner consistent with PAA's standards.
- Read and/or listen to resident requests/complaints.
- Receive resident complaints in a calm, open, and professional manner.
- Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.