Responsibilities
- Completes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
- Responds and resolves emergency maintenance requests for after business hours calls. (Weeknights, weekends and holidays.)
- Prepares vacant apartments to make rent ready.
- Performs preventative maintenance work.
- Keeps the maintenance shop clean and organized; maintains adequate stock/inventory of parts for equipment, appliances, etc.
- Interacts directly with residents.
- Delegates service requests to Maintenance Technician and Groundskeeper.
- Maintains logbooks and databases; enters service requests and status updates into database.
- Plans daily activities (includes checking on work orders, prioritizing requests and completing administrative paperwork).
- Selects external contractors and monitors their work performance.
- Supports the Community Manager in meeting budget responsibilities.
- Manages property inspections – life safety, pool, elevators, lighting etc.
- Follows and promotes company policies and procedures.
- Must make Customer Service a priority.
- If the property does not have a housekeeper or groundskeeper light cleaning duties will be required, such as cleaning models, club house, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.
- Maintain (clean, orderly, and working in conditions) all amenity areas (pools, compactors, weight rooms, parking decks, etc.)
- Helps support property rehabilitation (improvement) process.
- Completes all QA inspections on new construction properties. (Interior, exterior)
- Helps evaluate all Maintenance Technicians and Groundskeepers. (Quarterly and yearly).
Customer Service Responsibilities
- A complete clean and neat uniform must be worn when working on any PAA Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAA policy.
- Communicate with residents and prospects in a manner consistent with PAA's standards.
- Read and/or listen to resident requests/complaints.
- Receive resident complaints in a calm, open and professional manner.
- Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
- Deliver newsletters, correspondence, etc. to residents' apartment.
- Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the Community Manager.