Responsibilities:
- Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
- Plans and conducts weekly staff meetings.
- Manages leasing activity to ensure budgeted goals are achieved; breaks down monthly targets to daily/weekly, individualized goals; decides on weekly specials; leases apartments.
- Provides team leadership and focus; holds staff accountable for results.
- Provides coaching and feedback to staff; ensures job expectations are known and followed for all persons on the team; ensures consistency of personnel decisions/actions.
- Handles elevated resident issues; ensures staff is focused on improving resident satisfaction through all interactions.
- Schedules staff; plans for vacations and business requirements.
- Oversees/directs local marketing strategy for property; works with corporate Marketing team
- Stays current on relevant market issues and competitive information.
- Manages income and expenses to achieve operational budget; review and approve property expenses; authorizes expenditures.
- Generates property wide communication to residents to inform and update them on issues and/or their apartment community.
- Assists in the preparation of the operational budget.
- Walks the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn’t meet standards
Customer Service Responsibilities
- A complete clean and neat uniform must be worn when working on any company property including weekends, if applicable. Personal appearance must be clean and neat at all times, according to company policy
- Communicate with residents and prospects in a manner consistent with company standards
- Read and/or listen to resident requests/complaints
- Receive resident complaints in a calm, open, and professional manner
- Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance