Responsibilities:
- Assist in all maintenance requests, preventative maintenance, and amenity area maintenance for the apartment community.
- Completes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
- Responds and resolves emergency maintenance requests for after business hours calls (weeknights, weekends, and holidays).
- Prepares vacant apartments to make rent ready.
- Performs preventative maintenance work.
- Keep the maintenance shop clean and organized; maintains adequate stock/inventory of parts for equipment, appliances, etc.
- Interacts directly with residents.
- Maintains logbooks and databases; enters service requests and status updates into database.
- Assists in monitoring contractors work performance.
- Supports the Maintenance Manager in meeting budget responsibilities.
- Follows and promotes company policies and procedures.
- Must make Customer Service a priority.
- If the property does not have a housekeeper, Apartment Maintenance Technician light cleaning duties will be required such as cleaning models, club houses, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.
- Maintain (clean, orderly, and in working conditions) all amenity areas (pool, compactors, weight rooms, parking decks, etc.)
Customer Service Responsibilities
- A complete clean and neat uniform must be worn when working on any PAA Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAA policy.
- Communicate with residents and prospects in a manner consistent with PAA's standards.
- Read and/or listen to resident requests/complaints.
- Receive resident complaints in a calm, open and professional manner.
- Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
- Deliver newsletters, correspondence, etc. to residents' apartment.
- Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the Community Manager.
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